About Us

 

Scooter Parts Depot has been in business since May 2003. Our company is dedicated to providing you with the best shopping experience possible. We strive to offer an ever-expanding parts inventory by working directly with our overseas supplier to give buyers the latest products at the lowest prices.  We are constantly updating our website with new products so check back with us frequently.

Our distribution center is located in Alameda, California.  We are not open for walk-in business.

Our EBAY user name is: ScooterPartsDepot, if you want to see all our positive feedback.

Shipping Information 

We ship by United States Postal Service “Priority” mail for items under 4 pounds and very light items by First Class Mail. Items weighing more than 4 pounds will generally be shipped by UPS® Ground for all standard orders. Contact us if you prefer another shipping option.  Orders usually ship on the same day or the next business day it’s placed! Allow 3-4 business days for priority mail.  4-5 business days for 1st class mail.  For items weighing over 3 lbs we typically use UPS Ground service.  Allow 7-10 business days.   The delivery time is an approximation and is not guaranteed.  Shipments to Puerto Rico and the Virgin Islands typically take longer.  A tracking number will be provided to you as soon as we ship your order. The shipping rates quoted on our web site apply to all 50 states. 

You can save on shipping by combining your order on orders of 4 or more items.  Email us your order along with your shipping address.  We will then email you the total cost.  Discounts will not be applied after payment has been made. 

INTERNATIONAL DELIVERY

We do not accept International Orders.

APO / FOB

Military Orders - All orders shipped with the USPS.

 
SALES TAX

For shipments within CA. we are required to collect 9.75% sales tax. Out of state shipments are exempt from California sales tax at this time.

CUSTOMER SATISFACTION

Scooter Parts Depot wants its customers to be satisfied and will make every attempt to assist with the quick and fair resolution of any issues that should arise. Limits of Responsibility Ownership of merchandise transfers to the customer at the time it is accepted by the shipping company. Any claims for loss or damage are the responsibility of the shipping company and are subject to their policies.

MERCHANDISE

All merchandise is guaranteed new and free of defects unless specified otherwise.

WARRANTY

Scooter Parts Depot offers a 7 Day Warranty on most items.  The 7 day begins on the day the item is delivered.  Any electrical components are not warranted or returnable due to the nature of electronics and the potential of damage during installation. 

No warranties on Pull starter, Inner Tube, Carburetor, Starter Claw (Pawl), Throttles, Motors, Control Module. 



RECYCLING 

Scooter Parts Depot believes recycling paper and boxes helps the environment. Whenever possible we will reuse boxes and packaging and avoid using materials that do not decompose easily. 



 

 

 

 

 

 

 

     

RETURNS & CANCELLATIONS

Returns for refund, credit or exchange are allowed within 7 calendar days of delivery date on items in new - unused condition. There is a 15% restocking fee for all returns unless the products arrived damaged or defective.

Pull Starters, Inner Tube, Carburetor, Starter Claw (Pawl), Throttles, Motors and Control Module not returnable for refund, credit or exchange.
 

SHIPPING EXPENSE

All delivery and return charges are the customers responsibility unless received items are damaged or defective. The original shipping cost is not refundable. If the item was subject to free shipping, the actual shipping cost will be deducted from your refund.  We will refund you your purchase price minus the original shipping costs and any applicable restocking fee.


REFUSED SHIPMENT

If a shipment is refused by the customer or is undeliverable and returned to the shipper, the customer is responsible for payment of both the original transportation charges, return charges and any additional duties and taxes that may have been incurred.

Scooter Parts Depot reserves the right to refuse refunds for returned merchandise that does not meet its return criteria or deduct costs associated for returned merchandise that is damaged or missing parts. Items not qualified for refund or merchandise credit will be returned to the customer with an explanation for the action.

ORDER CANCELLATION

Orders should be cancelled by emailing sales@scooterpartsdepot.com. Please have your  name or transaction number available. A 3% cancellation charge will be applied to processed orders canceled prior to shipment.

SHIPPING DAMAGE - SHORTAGES

Merchandise should be inspected at the time of delivery and any problems should be brought to the attention of the delivery person and noted in writing on the delivery receipt. Customers must notify Scooter Parts Depot within 10 days of delivery of any shortages, damage or other problems. In the event of lost or missing merchandise the items in question will be eligible for replacement only. No refunds will be provided. Ownership of merchandise, transfers to the purchaser, at the time a package is picked up by the freight carrier. Any freight damage claims must be filed by the shipper against the freight carrier.

This site is hosted by Yahoo! Store.  Yahoo hosts the store pages, ordering system, and order data.  Yahoo! Automatically collects order information but may only use this information in the aggregate.  If you accessed this store through Yahoo Shopping, Yahoo also automatically collects information about your shopping experience.  Please see the Yahoo! Privacy Policy for more information about how Yahoo! Uses this information.

 Scooter Parts Depot does not share or sell information obtained from its customers.  All information obtained from customers is kept strictly confidential. 

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Contact 

Email us with your questions.  To help us better address your questions, please provide us with as much information as possible.  Example: model, motor type, 2-stroke, 4-stroke, etc. 

E-mail:   sales@ScooterPartsDepot.com

 Paypal E-mail :  sales@ScooterPartsDepot.com

 

  

  

 

 

 

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